Team Policy

Registration is not complete without payment. In the event your payment is declined, please make an immediate alternate payment.  If an alternate payment is not made within 5 swim days after the swimmer has joined the session, a $25 late fee will be added to the account. Rattler will make every attempt to contact you via e-mail and phone calls if there is a registration problem but the onus is on you to make sure your account is in order. Delinquent swimmers will be deactivated from the club until their account is current.

REFUNDS

It is the general policy that Rattler Swim Club will not offer refunds payment has been processed. However, in extenuating situations, Coach Adrian or Coach Kevin will review WRITTEN requests on an individual basis. Refunds or prorations will be considered for extenuating circumstances only. Usually outside documentation (a Doctor’s note) is required.

PRORATION

Prorations for late enrollment begin after the mid point of the session. Swimmers enrolling before the mid-point must pay full fees. Prorated fees are determined by either Coach Adrian or Coach Kevin.

BOUNCED CHECK

Any check presented to Rattler Swim Club that is returned by the bank will incur a $25 service fee paid to Rattler Swim Club. Failure to pay the fee will lead to the removal of the swimmer(s) from the pool after three (3) weeks. If no swimmers are currently in the program, failure to pay will disallow registration. Two (2) bounced checks will require a money order, bank check or credit card payment (where possible) in the future.

GRIEVANCE PROCEDURE

A grievance is a circumstance that is thought to be unjust. It is grounds for complaint. Below is a procedure to follow if you feel a grievance has occurred.

Swimmers and parents should be sure to get all the facts.  Please discard any hearsay and stick to the facts as you know them. Direct your concerns verbally to the appropriate person(s). For example: if you have a concern with a coach, please approach that coach with your concerns.  Be sure to do so at the appropriate time (not during training).  If no time avails itself, please make an appointment to meet with the coach or party.

If a grievance remains unresolved, then you can consider taking the next step.  If the issue were with a coach, the next step would be his/her superior.  For Age Group coaches, the superior is Coach Adrian. For Senior Coaches, the superior is Coach Kevin.  If your issue is with either Coach Adrian or Coach Kevin, then the issue should be addressed to your swimmer’s respective coach.   

MEET TIMING POLICY

During swim meets, timing is a collective responsibility of all teams in attendance.  Therefore, timing is a mandatory team obligation when your swimmer(s) is participating at a swim meet.  All families are required to participate as a timer when our club has timing responsibilities.